General Frequently Asked Questions
There are quite a few frequently asked questions in our business, feel free to check them out!
Do you sell pre-built or have any stock of pre-built computers?
We sell bespoke desktop computers that are constructed of 100% new warrantied parts. Please contact us if you wish to reuse an existing component (such as a video card).
If I buy all the parts can you put it together?
We do not build systems where the customer sourced a complete set of brand-new hardware. Please contact us if you wish to reuse an existing component (such as a video card).
Do you build laptops?
We sell bespoke desktop computers that are constructed of 100% new warrantied parts. Please contact us if you wish to reuse an existing component (such as a video card).
Do you sell computer parts?
What do your systems start at?
- Our builds start around $2450.
- Workstations are generally in the $3000-$25000 range (peaking around 100k)
- Gaming PCs are generally in the $3000-$7000 range (peaking around 10k)
- As we’re a North Carolina business, North Carolina entities that are not explicitly tax-exempt (you may need to provide proof of exemption) are eligible for a small price break. Please contact your sales representative for more information.
- Quantity-based pricing is available, typically starting at 5 PCs of the same spec. Please contact your sales representative for more information.
What is the time line?
Parts generally take 1-2 weeks to arrive, we will let you know if delays occur in shipping.
Once all parts have arrived, we’ll build the PC, with an edited video recording to be uploaded to YouTube. After the PC is built, we’ll post a picture gallery on Facebook/LinkedIn/Instagram/our website.
**We can live-stream your build as well, though this can delay the overall process (scheduling the stream).**
After your PC is built, we configure the BIOS, install the OS, install necessary drivers, and stress test the system for an extended period of time. This post-build/configuration phase typically takes 1-2 weeks.
Final shipping to you typically takes 3-5 business days. We do not recommend using priority shipping as this may lead to inadequate handling quality and shipping damage.
If you are looking to purchase 5+ computers, add roughly 1-2 weeks additional lead time. Please contact our sales team for more information during your consultation.
Do you ship outside the United States?
We do not ship outside the domestic USA.
Do you deliver?
- If you are within 20 miles of our shop in Raleigh NC 27606, we’ll deliver your custom-built computer to you, free of charge. We can also install the computer in your home or office.
- If you are between 20-150 miles of our shop, we can still deliver your system to you. A 55c/mi delivery fee will be applied.
Do you ship custom loops?
We do not ship custom loop builds, all systems must either be hand-delivered or picked up at our shop in Raleigh NC.
Do you have financing?
- Financing is available on custom builds.
- If you wish to use your own financing, we also take certified checks. Checks do take longer to process, and can delay the build until funds are verified.
Can I pay in other ways?
- If you wish to use your own financing, we also take checks.
- Checks/ACH take longer to process, and will delay the build until funds are verified. This may impact part availability and overall turnaround time.
Do you do builds with operating systems other than Windows?
- We do not do builds with operating systems other than Windows or Linux.
