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Contact Us To Inquire About a System Build!
Order Process
Initial Consultation
- This is a brief phone call to get an idea of what you’re thinking about for your system.
- If you wish to move forward with a custom design for review, there is a $100 consulting fee due before the estimate can be sent. If you choose to move forward with an order, this fee will be applied to the order and your order will be reduced by $100.
Things We Can Take Into Account In Your Build
- Software Used (the more you can tell us, the better)
- Software Priority (using X software more than Y)
- Production Level (new at it, fairly good at it, full-time job)
- Games Played (the more you can tell us, the better)
- Monitor Resolution/Refresh Rate (goes to video card power required)
- Future Plans (plan ahead so you aren’t stuck with several changes later)
- Other Technical Requirements (Thunderbolt, 10G, RAID, etc)
- Visual Preferences (RGB, no-lights, specific theme)
Design and Approval
- We’ll configure a design that incorporates all of the data acquired during the consultation.
- If the design is acceptable, a quote will be issued for final review and approval, and the build can proceed. Otherwise, we’ll revise the design to fit the updated information from you.
- At any point prior to quote approval, you can contact us to have your design revised.
- Once the quote is approved, full payment of the approved hardware is required. We accept credit cards on our portal, ACH on our portal, external wires, and financing is available.
- If you decide to purchase a computer with us, we’ll have you name your build as well!
- Signing our quote confirms the components listed in the quote, and any additional components to be purchased by Top Flight Computers will require a new quote. In the event that parts become out of stock after the quote is approved, we will attempt to source a replacement that is as similar to the model listed above as possible. Any differences are generally visual-only, with negligible performance changes.
Construction & Turnaround Time
- Parts typically take 2 weeks to arrive. Once all parts have arrived, we’ll build the PC.
- After the PC is built, we’ll post a picture gallery online.
- After your PC is built, we configure the BIOS, install the OS, install necessary drivers, and stress test the system for an extended period of time. This post-build phase typically takes 1 week.
- Final shipping to you typically takes 2-4 business days. We do not recommend using priority shipping as this may lead to inadequate handling quality and shipping damage.
- If you are looking to purchase 10+ computers, add roughly 1 week additional lead time per 10 computers.
Personal Delivery & Shipping
If you are within 20 miles of our shop in Fuquay-Varina NC 27526, we can deliver your custom-built computer to you, free of charge.
If you are between 20-150 miles of our shop, we can still personally deliver your system to you. A $1.50/mi delivery fee will be applied.
If necessary, we can ship your computer to you via FedEx Ground. This comes with added cost. If we need to ship your computer, it will be securely packed, safely surrounded with various plastic foam types.
- We do not recommend expedited shipping as this can result in poor packing handling and damages in shipping. We are not responsible for shipping damages incurred during final shipping. While we pack the system as safely as possible, the handling and care of the final package by the shipping company is out of our control. Please contact us if there is shipping damage to the computer.
We do not ship outside the continental USA (yes to Alaska, no to Hawaii).
Stock Warranties and Technical Support
There is a 30 day warranty on all components purchased by Top Flight Computers. After the initial 30 days, there are optional extended hardware warranties. Our labor is warrantied for life and we offer lifetime technical support.
Extended Warranties
Coverage Length
This optional extended hardware warranty guarantees manufacturer specified operational capabilities of the components purchased by Top Flight Computers in the system configured in the quote and invoice for a period of 1-3 years. If the customer does not wish to purchase an extended hardware warranty, the OEM component warranties are still valid.
Coverage length is determined by the customer before the official quote is sent.
What is Covered/Not Covered
- Top Flight Computers warranties this computer only for component failure caused by manufacturer recommended operation.
- Any component failures caused by liquids or other objects will not be applicable to this warranty and will not be held subject to replacement by Top Flight Computers.
- Component failure due to customer modification (overclocking, aftermarket cooling solutions, etc) after taking system possession from Top Flight Computers is not subject to warranty.
- Top Flight Computers is not responsible for any physical/non-physical damages/costs caused by system component failure or by negligent system operation by the customer.
- Components not purchased by Top Flight Computers as well as refurbished/3rd party components are not valid for extended warranties.
- Warranties only applies to systems sold directly by Top Flight Computers.
- Top Flight Computers does not warranty any system for a specific noise level, performance mark, or capability level.
Getting Covered
Please contact us to discuss applying an extended warranty to your order, it is only available for purchase at the time of system approval.
Order Changes, Refunds, Returns, Replacements, & Liability Limitation
Order Changes
Top Flight Computers bills all orders in full at the time the order is placed. After your order has been placed, there is a $50 charge for any change made to an order already in progress.
Refunds & Returns
Within 30 days of paying your invoice, you have the option to cancel your order for refund. All cancelled orders are subject to a 15% cancellation fee. Returns are not accepted.
The following are not eligible for refund.
- Opened or activated software (including Windows licenses)
- Special order items, services, and peripherals (eg. monitors, keyboards, mice, speakers, other external equipment)
- Orders of more than 5 computers and orders over $10000
Replacements
- Systems that are deemed in need of replacement must be returned to Top Flight Computers in order to get a replacement unit.
- If we do not receive the system in need of replacement, in the same state as we shipped it in (packing material as well), we will not issue the new unit.
Limitation of Liability
- Top Flight Computers is not responsible for damages or costs that are the result of accidents, misuse, disaster, or abuse of your computer. Any time you ship a computer to us, you MUST pack the computer properly — Top Flight Computers is not responsible for damage caused by improper packing.
- Modifications, overclocking, BIOS or firmware updates, or repairs made to your computer system by anyone other than Top Flight Computers will void any and all of our warranties.
- Third party components added to the build that damage Top Flight Computers supplied components will additionally void the warranty. Most modifications will be approved, but we need this aspect of control in order to prevent unnecessary damage.
- Top Flight Computers is not responsible for any losses or complications that arise as a result of a computer failure or a delay in the production or repair of your system.
Top Flight Computers shall not be held liable for any loss of data that may occur as a result of using or servicing our computers. It is the sole responsibility of the customer to ensure that all important data is backed up before any service is performed. Our warranty does not cover data loss, nor do we accept any liability for damages or losses, including incidental or consequential damages, arising from the loss of data, software, or files.
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT, FROM DELAYS IN SERVICE, OR THE INABILITY TO RENDER SERVICE.
Post-Build Shipping and Shipping Damages
If your PC has a hardware failure within the first 30 days of use and needs repairs, we can pay shipping costs in both directions within the domestic USA.
Shipping is done via FedEx Ground, we do not recommend faster services as these can result in poor packing handling and damages in shipping.
We are not responsible for damages incurred during final shipping. While we pack the system as safely as possible, the handling and care of the final package by the shipping company is out of our control. Please contact us if there is shipping damage to the computer.
Technical Assistance
Please note that we are unable to provide extended user-specific software support, you will need to be able to troubleshoot.
We can only provide a minimal level of support for any issues related to special order parts and we are unable to support hardware changes to the system that were not purchased from Top Flight Computers.
If you require technical assistance, please contact NerdsToGo at (919)-999-2181 or salescarync@nerdstogo.com
Privacy
For computer quote requests and orders, the types of personal information collected are:
- Name
- Physical Address
- Email Address
- Phone Number
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Occasionally, we do send out a check-up email to all open quote requests. This email serves to give us information about which quotes continue to be active, and which quotes are closed and are no longer to be given our attention. We handle every reply personally and requests for no further contact from us are promptly and personally fulfilled.
