The Johnson Process

Named after our first tech consultant Chris Johnson, The Johnson Process is our comprehensive consultative process hyper-focused on the user.

We believe fostering and strengthening authentic personal relationships with our customers is the most important part of our business.

Above all, we want to help you get exactly what you need to be successful. When you need more than a mass-market pre-built system, trust our technical expertise and dedication to personal service to design and build your bespoke PC.

The Johnson Process

Named after our first tech consultant Chris Johnson, this is a comprehensive consultative process hyper-focused on the user.

Chris Johnson was part of our team from May 2020 to October 2020. He passed away suddenly on October 18th 2020 in his sleep. He will be forever in our hearts and minds, this process is dedicated to his memory and his desire to do right by the people he cared about. RIP Chris Johnson

PC builds managed by Chris include Hephaestus, The Beast, Jango, Nautilus, Data Dozer, Houdinier, The Bebop, Silver Surfer, El Rey Del Muerto, and The ArkenScripter.

Learn more about our past builds and live streams on YouTube.

Initial Consultation

  1. A brief phone call to get an idea of what you’re thinking about for your system.

Things We Can Take Into Account In Your Build

  1. Software Used (the more you can tell us, the better)
  2. Software Priority (using X software more than Y)
  3. Production Level (new at it, fairly good at it, full-time job)
  4. Games Played (the more you can tell us, the better)
  5. Monitor Resolution/Refresh Rate (goes to video card power required)
  6. Future Plans (plan ahead so you aren’t stuck with several changes later)
  7. Other Technical Requirements (Thunderbolt, 10G, RAID, etc)
  8. Visual Preferences (RGB, no-lights, specific theme)

Design and Approval

  1. We’ll configure a design that incorporates all of the data acquired during the consultation.
  2. If the design is acceptable, a quote will be issued for final review and approval, and the build can proceed. Otherwise, we’ll revise the design to fit the updated information from you.
  3. At any point prior to quote approval, you can contact us to have your design revised.
  4. Once the quote is approved, full payment of the approved hardware is required. We accept credit cards on our portal, ACH on our portal, external wires, and financing is available.
  5. If you decide to purchase a computer with us, we’ll have you name your build as well!

Construction & Turnaround

  1. Parts generally take 2 weeks to arrive. We will do our best to let you know if delays occur in shipping.
  2. Once all parts have arrived, we’ll build the PC. After the PC is built, we’ll post a picture gallery online.
  3. After your PC is built, we configure the BIOS, install the OS, install necessary drivers, and stress test the system for an extended period of time. This post-build/configuration phase typically takes 1 week.
  4. Final shipping to you typically takes 2-4 business days. We do not recommend using priority shipping as this may lead to inadequate handling quality and shipping damage.
  5. If you are looking to purchase 10+ computers, add roughly 1 week additional lead time per every 10 PCs. Please contact our sales team for more information during your consultation.

Stress Testing

  1. All systems are subjected to extensive stress testing post-build to make sure that heavy workloads won’t cause a hardware failure.
  2. This includes a CPU/memory test (AIDA64), storage test on all drives (CrystalDiskMark), and a test on all video cards (OctaneBench for multi-GPU builds or Furmark for single-GPU builds).
  3. All testing is done with the system closed-up in a real-world environment.

Final Delivery

  1. Customers local to us are welcome to pick up their computer from our shop. Pickup location will be given later in the order process.

  2. If you are within 150 miles of our shop in Fuquay-Varina NC 27526, we can deliver your custom-built computer to you. A $1.50/mi delivery fee will be applied.

  3. If necessary, we can ship your computer to you via FedEx Ground. This comes with added cost. If we need to ship your computer, it will be securely packed, safely surrounded with various plastic foam types.

  4. We do not recommend expedited shipping as this can result in poor packing handling and damages in shipping. We are not responsible for shipping damages incurred during final shipping. While we pack the system as safely as possible, the handling and care of the final package by the shipping company is out of our control. Please contact us if there is shipping damage to the computer.

  5. We do not ship outside the continental USA (yes to Alaska, no to Hawaii).

Search

We are unable to provide free or aged systems at this time. No soliciting.