Warranties, Returns, and Technical Assistance
Warranties
There is a 30 day warranty on all components purchased by Top Flight Computers. After the initial 30 days, there are optional extended hardware warranties. Our labor is warrantied for life and we offer lifetime hardware support.
Any repairs or modifications done by someone other than an authorized representative of Top Flight Computers will void our labor and support warranties. We cannot warranty a system that someone else has worked on.
Extended Warranties
Coverage Length
This optional extended hardware warranty guarantees manufacturer specified operational capabilities of the components purchased by Top Flight Computers in the system configured in the quote and invoice for a period of 1-3 years. If the customer does not wish to purchase an extended hardware warranty, the OEM component warranties are still valid.
Coverage length is determined by the customer before the official quote is sent.
What is Covered/Not Covered
- Top Flight Computers warranties this computer only for component failure caused by manufacturer recommended operation.
- Any component failures caused by liquids or other objects will not be applicable to this warranty and will not be held subject to replacement by Top Flight Computers.
- Component failure due to customer modification (overclocking, aftermarket cooling solutions, etc) after taking system possession from Top Flight Computers is not subject to warranty.
- Top Flight Computers is not responsible for any damages or costs caused by system component failure or by negligent system operation by the customer.
- Components not purchased by Top Flight Computers as well as refurbished/3rd party components are not valid for extended warranties.
- Warranties only applies to systems sold directly by Top Flight Computers.
- Top Flight Computers does not warranty any system for a specific noise level, performance mark, or capability level.
Getting Covered
Order Changes, Refunds, Returns, and Replacements
Order Changes
Top Flight Computers bills all orders in full at the time the order is placed. After your order has been placed, there is a $50 charge for any change made to an order already in progress.
Refunds & Returns
Within 30 days of paying your invoice, you have the option to cancel your order for refund. All cancelled orders are subject to a 15% cancellation fee. Returns are not accepted.
The following are not eligible for refund.
- Opened or activated software (including Windows licenses)
- Special order items, services, and peripherals (eg. monitors, keyboards, mice, speakers, other external equipment)
- Orders of more than 5 computers and orders over $10000
- Extended warranties
Replacements
- Systems that are deemed in need of replacement must be returned to Top Flight Computers in order to get a replacement unit.
- If we do not receive the system in need of replacement, in the same state as we shipped it in (packing material as well), we will not issue the new unit.
Limitation of Liability
- Top Flight Computers is not responsible for damages or costs that are the result of accidents, misuse, disaster, or abuse of your computer. Any time you ship a computer to us, you MUST pack the computer properly — Top Flight Computers is not responsible for damage caused by improper packing.
- Modifications, overclocking, BIOS or firmware updates, or repairs made to your computer system by anyone other than Top Flight Computers will void any and all of our warranties.
- Third party components added to the build that damage Top Flight Computers supplied components will additionally void the warranty. Most modifications will be approved, but we need this aspect of control in order to prevent unnecessary damage.
- Top Flight Computers is not responsible for any losses or complications that arise as a result of a computer failure or a delay in the production or repair of your system.
Top Flight Computers shall not be held liable for any loss of data that may occur as a result of using or servicing our computers. It is the sole responsibility of the customer to ensure that all important data is backed up before any service is performed. Our warranty does not cover data loss, nor do we accept any liability for damages or losses, including incidental or consequential damages, arising from the loss of data, software, or files.
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT, FROM DELAYS IN SERVICE, OR THE INABILITY TO RENDER SERVICE.
Shipping
If your PC has a hardware failure within the first 30 days of use and needs repairs, we can pay shipping costs in both directions within the domestic USA.
Shipping is done via FedEx Ground, we do not recommend faster services as these can result in poor packing handling and damages in shipping.
We are not responsible for damages incurred during final shipping. While we pack the system as safely as possible, the handling and care of the final package by the shipping company is out of our control. Please contact us if there is shipping damage to the computer.
- Our technical support is intended to cover hardware issues for the serviceable life of the system.
- While we make every effort to assist you in working with operating systems, you may need to obtain support through other channels for those issues.
- We can only provide a minimal level of support for any issues related to special order parts and we are unable to support hardware changes to the system that were not purchased from Top Flight Computers.
- If you require technical assistance, please contact NerdsToGo at (919)-999-2181 or salescarync@nerdstogo.com
